Over view

1.These terms and conditions govern your participation in the PRIVILEGES CLUB which is operated by CELLO Ladies Spa.The terms and conditions may be amended by CELLO Ladies Spa from time to time and continuing participation in the Club constitutes your acceptance of the then current terms and conditions.

2. You accept that CELLO Ladies Spa may:

a) Collect your personal data from all sources and store it together with details of your transactions with CELLO Ladies Spa.

b) Enter your information into prize draws and other initiatives that the Club launches from time to time

c) Contact you regarding promotions and offers and seek your participation in surveys/focus groups offered by us or our affiliates directly or via third parties (but then only where required for technical reasons, such as via SMS providers)

d) Upon your request, update your profile and preferences so that the Club can better serve your requirements.

3. Any resident or national of a country in which CELLO Ladies Spa operates the Club may join the Club free of charge, by presenting a valid mobile number and their legal name at any CELLO Ladies Spa branch at which point you will be issued with PRIVILEGES CLUB Card.

4. It is your responsibility to provide the correct and accurate information. Only one unique mobile number can be associated to each individual Card. A new Card cannot be allocated to an existing mobile number unless you can prove that the mobile number has been assigned to you in which case the previous membership will be cancelled, and a new Card will be issued against that mobile number and existing program rewards will be transferred to the new Card.

5. If you wish to avail the benefits of the Club, you must complete the registration process by providing us with current, complete and accurate information as prompted by the applicable registration form. You will also choose a password and a user name.

6. You are entirely responsible for any and all activities that occur under your account. You agree to notify CELLO Ladies Spa immediately of any loss of your Card, unauthorized use of your account or any other breach of security. CELLO Ladies Spa will not be liable for any loss that you may incur as a result of someone else using your Card, password or account, either with or without your knowledge. You may not use anyone else's account at any time, without the permission of the account holder.

7. To qualify for the benefits of the Club, the Card must be presented at each time of visit at any CELLO Ladies Spa branch. Benefits are in the form of reward entries to direct discounts and earning points in accordance with the PRIVILEGES CLUB Ts and Cs.

8. The usage  policy of the services provided and associated with some promotions, membership benefits, daily / monthly / packages and one year package include the following:

1) Do not reuse one service more than once per day, This also includes not using other services associated with the same service selected.

2) The treatment service is not included in the unlimited services provided for the one year package, which includes facial treatments and hair treatments mentioned in the approved list of the Center's services.

3) The benefits of the services must be used by the same subscriber and the benefits may not be transferred or transferred to another person under any circumstances.

4) In the case of a request for cancellation of the subscription by the customer, there is no application for cancellation fees in the case of daily / monthly packages and the customer is not entitled to claim any refunds even if not benefiting from the services, while apply fees on the cancellation request in case The one year package, where the duration of the membership is calculated until the last day of the Gregorian month for which the subscription was requested, with the deduction of a subscription amount of (3) months.

5) You must take advantage of the full package services for one day package on the same day and may not transfer any service for another day, while the benefit of the services of one month package extends for only one month from the date of purchase and can not benefit from the services not used after that.

6) The discount rate (15%) is not applied to members in the event of purchase of announced packages as well as packages of seasonal offers or in conjunction with other promotional offers.

7) The Points Acquisition Policy does not apply to members in case of purchase of packages or promotions.

9. The Club benefits have no monetary value and cannot be sold or transferred. The Card may not be used as a gift, credit or debit card or as a guarantee of payment. Benefits cannot be used in conjunction with any other offer or promotion nor can they be pooled with the benefits of other members of the Club.

10. CELLO Ladies Spa may close the Club or introduce or withdraw any offer at any time without prior notice. The Card remains the property of CELLO Ladies Spa and CELLO Ladies Spa may suspend or terminate your membership of the Club at any time.

11. Your personal data will only be used as outlined in CELLO Ladies Spa’s Privacy Policy which is available at Privacy Policy.

12. This document is in the Arabic and English languages. If there is any discrepancy between the Arabic and the English texts, the Arabic text prevails.

13. These Terms are governed by the laws of the relevant territory in which you are registered with the Club. All Club members irrevocably consent to the exclusive jurisdiction of the courts of the relevant territory for purposes of any legal action arising out of or related to these Terms.